Why Video Calls Lag or Freeze Even With Fast Internet (Network Troubleshooting Guide)

Home desk with Wi-Fi router and laptop during a video call experiencing lag despite fast internet.

Why Speed Test Fast But Video Calls Lag or Freeze You run a speed test, see 100 Mbps or more, and assume your connection is solid. Then you hop on a Zoom call and within minutes the video freezes, audio cuts out, and colleagues start asking if you’re still there. This disconnect between speed test … Read more